Insight · Operating models
Decision rights are the hidden architecture of performance
An organisation can look clear on paper while its most important decisions still have no reliable owner.
Structure does not settle authority.
Performance slows when decisions circulate through consultation without a clear endpoint. Effective decision rights specify who decides, whose input is required, and how escalation works.
Design around real decisions
Start with recurring, high-value decisions. Clarify authority and inputs, then reinforce the design through forums, information flows, and leadership behaviour.
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